+86 18051173507
katryna_chen@gztopsail.com
Guangzhou City, China

FAQ

Q

Are you Factory or Trading company?

We are integrated industrial and trade enterprises, Our factory located in an ancient capital Yangzhou, and we found Ailusi company in Guangzhou to search more business opportunities at domestic and overseas. You could ask to check or test machines anytime to the factory, we will arrange everything for you.

Q

who are we?

We are based in Guangdong, China, start from 2016,sell to Mid East(35.00%),Southeast Asia(20.00%),Africa(20.00%),Eastern Asia(10.00%),South Asia(10.00%),South America(5.00%). There are total about 11-50 people in our office.

Q

what can you buy from us?

Emulsifying mixer,Liquid Lotion homogenizing mixer,Filling Machine,RO water treatment,Perfume freezing machine

Q

why should you buy from us not from other suppliers?

- Professional engineer and after sales team
- 4.0 industrial design philosophy
- Strict QC system

Q

how can we guarantee quality?

Always a pre-production sample before mass production;
Always final Inspection before shipment.

Q

what services can we provide?

Accepted Delivery Terms: FOB,CFR,CIF,EXW,FCA,DDP,Express Delivery;
Accepted Payment Currency:USD,EUR,JPY,HKD;
Accepted Payment Type: T/T,L/C,D/P D/A,Western Union,Cash;
Language Spoken:English,Chinese,Japanese,Korean

Q

How long is your warranty? After warranty, what if we encounter problem about the machine?

Our warranty is one year. After warranty we still offer you lifetime after-sales service, anytime you need we are there to help. If the problem is easily to solve, we will shoot a solution video for you. If video doesn’t work out, we will send engineer to your factory.

Q

How can you control the quality before delivery?

First, our component/spare parts providers test their products before they offer components to us. Besides, our quality control team will test machines performance or running speed before shipment. We would like to invite you come to our factory to verify machines yourself. If your schedule is busy, we will take a video to record the testing procedure and send the video to you.

Q

Can you make the machine according to buyer’s request?

Yes, OEM is acceptable. Most of our machines are customized design based on customer^ requirements or situation.

Q

Are your machines difficult to operate? How do you teach us using the machine?

Our machines are fool-style operation design, very easy to operate. Besides, before delivery we will shoot instruction video to introduce machines’ functions and to teach you how to use them. If needed engineers are available to come to your factory to help install machines, test machines and teach your staff to use the machines.